Customer Reviews:
 Love it so far! June 17, 2010
M. Coughran
11 out of 11 found this review helpful
I purchased my Asus Afterglow u50f new at BB on clearance for 585.99. I walked into BB with the intentions of buying a Toshiba but happened to see the Afterglow and thought I'd give Asus a try. I have to say that I am truly happy with my purchase. Although it is a larger laptop, it is still lightweight and easy to carry. Of course the outside is a fingerprint magnet but what computer out there today, isn't? It is quite glossy with a black sparkle-like finish. The keys are smooth, quiet and accurate. I love having the 10-key on the side-just in case. The screen is bright and the colors are perfect. I am still getting used to the Windows 7...so far, not too shabby. The bottom of the unit stays cool (the vent is towards the back, left side of the computer) so I can literally hold it in my lap. The touchpad took some getting used to and I wasn't crazy about the push bar-it was REALLY stiff out of the box. After some use, it is now a lot easier to push. The speakers are decent-I wasn't expecting much out of them. I was pleasantly surprised when I started listening to music and they didn't sound like tiny speakers. The optical drive is a bit flimsy but I don't plan on inserting a disc while running around the house so I think I will be alright. I have yet to test the length of battery life. Plently of USB ports, HDMI port, and it is upgradable to 8GB. Inside the unit- i3 processor, 4GB ram and 500GB memory. I can't ask for more-yet ;)
ASUS Purchase August 22, 2010
This is the second ASUS that I have purchased and I would highly recommend using this process. The product was delivered in a timely fashion and was of a high quality.
 Good value with a few minor annoyances. August 13, 2010
SAC
I bought the ASUS U50F laptop to replace a Dell Inspiron that was rapidly failing. I've been using the ASUS for about three months. I'd intended to purchase a netbook, but I was swayed by the low cost of the ASUS and its features. It performs better than expected for the price. It's fast and efficient. The fan is quiet. It's lightweight. The downsides: 1) When I'm typing, the computer will randomly highlight and delete text on its own. This happens frequently when I am typing e-mail, and it is annoying. Although I know this can happen with any laptop (it happened very occasionally with my Dell), it seems to happen rather frequently on the ASUS. 2) It doesn't feel as solid as other laptops might. The keys have a "cheap" feel, and it has a light, plastic shell. Despite those shortcomings, I would recommend the ASUS U50F.
Great deal, needed some TLC on arrival September 5, 2010
B. Wilson (West Palm Beach, FL)
I was skeptical purchasing a refurbished laptop, but I am on a budget and needed a reliable, speedy computer. The ASUS U50F refurbished unit offered the best option for this purpose. I am a home computer hobbyist and build my own tower computers and have always used ASUS motherboards, so my confidence that this computer would be high quality was high. It arrived in a factory box packed inside an outer box that was falling apart, but the laptop itself was in like new condition. So far this lap top has exceeded my expectations:
Pros: The Screen is bright with a sweet HD resolution, even in battery save mode when not plugged in. The chiclet keyboard is a perfect match with my light touch typing skills, but I can see how someone with a heavy key punch style of typing could easily flex the keyboard as described by other reviews. The addition of the numeric key pad is a great feature, albeit smaller keys, but it works fine. The i3 processor is more than enough processor to handle my video editing software and the 4mb of ram is sufficient to load my work and plugins quickly. Unlike other reviews, I am able to squeeze out 4 hours of battery life by adjusting the intel power manager for optimized battery life when not plugged into an AC outlet.
Cons: The HDD locked up twice while I was initially testing the unit. I performed a scan and repair disc, and defragmented it, and the problem resolved. I suspect the HDD had a bad sector and it was corrected during the scan disc.
Summary: Overall this is a great value for a laptop with an i3 processor. I did buy the Squaretrade 3 year warranty and I am glad I did given the initial HDD problem. The warranty is cheap insurance. I would buy a refurbished unit again.
 Incompetent Customer Service August 23, 2010
G (On A Boat)
1 out of 1 found this review helpful
This laptop is great. Excellent price (if it worked properly)
Its powerful, fast, clean, and sexy...
But if you don't have quite a bit of knowledge behind how computers work then the uneducated (and outsourced) customer service will leave you frustrated to say the least.
Below are the many issues that this computer has. (I've owned it for 1 month)
Current problems:
1. Audio output does not output anything other then 2-channel, and the quality was horrible.
Customer service (2 separate reps) said any other sound output (5.1 etc) is not supported by this model, and NO software or drivers will fix this. This is untrue... I fixed the issue myself by researching the Internet.
2. AI backup software was non-functional. (along with other ASUS software that I did not care to fix) See #3 for the fix...
3. Backup partition was not installed. Some customer service reps said this is normal, some said it is not. ASUS refused to send me the ASUS recovery CD that would fix this issue unless I paid $30.00-- or sent the computer in to be repaired (16 day wait time)
4. ASUS update utility software is non functional and inaccurate (after I got it to work...without the help of tech support)-- I magically got the software to work... then even when it was functional, it said no updates were necessary, when in reality about 50% of the drivers were out of date.
5. The date and time will change randomly when the computer is restarted. Customer support (4 different service tech support people) had ridiculous in non-logical "fixes"-- none of them worked.
6. The "P" key works about 20% of the time. Customer support said it could be hardware or software. All their recommendations (I tried about 4 different things) to "fix" it failed.
-- so after about a dozen calls to ASUS they finally said that I should do a complete system backup to the ASUS factory settings!!! -- what geniuses!!! I kindly reminded them (while gritting my teeth) that that would be impossible (for me to do) because the backup software and partition was non-existent, and because they refused to send me a recovery disk (unless I wanted to pay $30)..so they said to send the unit back for repairs... they said that it would take 16 business days to fix (plus shipping time)...no offer to upgrade shipping or anything.
FYI: I bought this computer from DIGITAL DISCOUNT... I highly recommend to stay away from them because their REFURBISHED models are obviously not refurbished to manufacturer specs... especially if they can not eve install the proprietary ASUS software correctly.
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